Privacy policy

INTRODUCTION

Shoreline provides a range of products on the Website for sale, which includes but is not limited to beach accessories, towels, coolerbags, sarongs, cover-ups, boardshorts, home décor items, woven baskets, woven placemats, hair accessories and/or stationary items, (“the Goods”).
This document sets out the terms and conditions ("Terms") implemented by Ryclan International (Pty) Ltd with registration number 2020 / 112002 / 07 ("Shoreline” or “we” or “us”) t/a “Shoreline”, as pertaining to the access and use of the information, products, services and functions provided on SHORELINE-ZA.COM ("Website").
Shoreline offers the Website to you (“you” or “the user”), which includes all information, tools and services which may be available from the Website, in which instance by visiting the Website and/or purchasing anything from Shoreline, you agree to be bound by the Terms contained herein.
Shoreline takes your privacy seriously and is committed to protecting your personal informatio We use the personal information that we collect from you in accordance with this Privacy and Cookie Policy.
Personal information when used by Shoreline and when you access the Website, means information that can identify you as an individual or is capable of identifying By personal information we don't mean general, statistical, aggregated or anonymised information.
This Privacy and Cookie Policy has been drafted and implemented as per the requirements set out in the Protection of Personal Information Act, 4 of 2013, (“POPI) and the Electronic Communications and Transaction Act 25 of 2002 (“ECTA”). In the event of any aspect hereof not strictly governed by POPI and/or ECTA, we have used reasonable industry standards applicable to such provision(s).
Your use of the Website signifies your consent to us collecting and using your personal information as specified below.

SHORELINE’s COMPLIANCE WITH SECTION 43 OF ECTA

In compliance with section 43(1) of the Electronic Communications and Transactions Act 25 of 2002, (“ECTA”), Shoreline’s details are as follows:

Full name: Ryclan International (Pty) Ltd

Trading as: Shoreline

Registration number: 2020/112002/07

Physical address: 27 Buckingham Road, Kloof, Durban, South Africa, 3610

Fax number: -

Telephone number: 082 656 4890

Website address: www.shoreline-za.com

E-mail address: ashleigh@kuumba-za.com

Names of office bearers: Ashleigh Burnand

How we collect information about you
- You may provide personal information to us when communicating with us; if you enter a competition or participate in a promotion, or request a call back online we will ask for your name, address and e-mail address and any other relevant information about you, etc.
- Our main reasons for collecting your personal information are to provide you with information or services that you have requested and to provide and improve the service, products and experiences that you and other users of the website expect from us.
  - We collect personal information from you in several different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used.
- Processing personal data when visiting out website
  - When using the website for information purposes only, i.e. if you do not register or otherwise provide us with information by entering data, we only collect the personal data your browser automatically transmits to our server via log files. The log files contain IP addresses or other data that enable a user to be identified. If you want to view our website, we collect the following personal data with the server log files:
    - User IP addresses;
    - Date and time of access/request;
    - Time zone difference to South African Standard Time (“SAST”);
    - Access status/HTTP status code;
    - Website that the request originates from;
    - Language and version of the browser software
  - Specific instances of processing personal data with your consent
    - When visiting our Website, you may be able to sign up as part of prize or survey, in which case you have the option to subscribe to a free newsletter. When you sign up for the newsletter, the data you enter to the respective form is transmitted to us. The only information you have to provide to receive the newsletter is your e-mail address and your location. In order to process the data, we obtain your consent during the registration process and refer to the Privacy Policy. With your consent, you can subscribe to our newsletter, which informs you of our products, solutions, and events in the field of enterprise content management.
    - Our website contains a contact form that can be used to contact us. If you make use of this option, the data you enter on the form will be transmitted to us and, if applicable, sent to data processors commissioned by us and subsequently processed (for more details, see "Data processors"). The following data is collected:
      - Mandatory data: Company, first and last name, country, e-mail address, your request, and your message including the data provided with it,
      - Voluntary information: Postal address, town or city, postal code, telephone number.
    - Where possible, we will inform you which information is mandatory to be provided to us and which information is optional.

How we use your information:
- We will use your information only for purposes for which it was collected and agreed with you. In addition, where necessary, your information may be retained for legal or research purposes.
- Examples of reasons we may retain your information include, but are not limited to:
  - To gather contact information;
  - To confirm and verify your identity or to verify that you are an authorised user for security purposes;
  - For the detection and prevention of fraud, crime, money laundering or other malpractice;
  - To conduct market or customer satisfaction research or for statistical analysis;
  - For audit and record keeping purposes; and
  - In connection with legal proceedings.
- By submitting your personal information to us, you agree to us transferring, storing and handling your personal information in this way. We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.
How long do we keep your information for?

The time periods for which we keep your information may vary according to the use or purpose attached to the information. Unless there is a specific legal requirement requiring us to keep your information, however, we will not keep it for longer than necessary for the purpose for which the information was collected or for which it is to be processed.

Disclosing your information to third parties:

We may provide aggregate statistics about our sales, customers, traffic patterns and other website information to third parties, but these statistics will not include any information that could identify you.

Links to Third Party Websites
- We may provide links to other websites which are not operated and controlled by Shoreline. We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.
- Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
Disclosure of Information
- We may disclose your personal information to our service providers who are involved in the delivery of services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by POPI.
- We may also disclose information:
- Where we have a duty or a right to disclose in terms of law or industry codes; and
- Where we believe it is necessary to protect our rights.
your rights relating to privacy
- You have the following rights relating to your personal information and the processing thereof:
  - view, correct and/or amend your Personal Information we process. You may view this by direct request to us on info@shoreline-za.com, alternatively you will be able to view this information through our Website and your online account with us.
  - request a record or description of your Personal Information.
    - Shoreline may charge a fee in order to provide you with this record of your Personal Information.
    - Where requests to access and amend your Personal Information are manifestly unfounded, excessive or repetitive Shoreline may charge an additional administrative fee or refuse the request.
  - request to have your Personal Information corrected, destroyed or deleted. We will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy to do.
  - to have all requests made by you relating to your personal information attended timeously, unless we are unable to for grounds outside of Shoreline’s control, including but limited to instances of force majeure;
  - inform you if reasonably practicable, should we change your Personal Information and this has an impact on decisions about you.
  - notify you of the action taken by us because of your request.
  - notify you of unauthorised access to your Personal Information.
  - provide you with reasonable evidence of our compliance with our obligations under this Privacy Policy on reasonable notice and request.
  - Submit a complaint to the Information Regulator.
- In the event of a complaint you wish to refer to the Information Regulator, kindly do so by emailing POPIAComplaints@inforegulator.org.za .
COOKIES
- What are cookies?
  - A cookie is a small piece of information that downloaded to your computer or device when you visit the Website. We use a number of different cookies, including functional, performance, advertising and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such login and region selection).
  - We use cookies to store information that allows us to customize our site according to your individual interests and make our website more user-friendly.
- When and where do we use cookies?
  - We allocate cookies during the registration process for our service These cookies will hold information collected during your registration and will allow us to recognise you as a customer and provide you with the services you require.
  - We may use cookies and similar technologies to collect non-personally identifiable information from you and to customize your use of the website. A cookie is a small data file that certain websites write to your hard drive when you visit them. We may also use web bugs, clear gifs and similar technologies that collect data similar to that collected by a cookie. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you have visited.
- How can you refuse or opt out of cookies?

Most browsers are set by default to accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance and to prompt you every time a cookie is sent to you or to allow you to choose not to receive cookies at all.

How can you manage your privacy preferences?

If you'd like us to stop processing your information for marketing purposes, please write to us at info@shoreline-za.com